Shipping and Returns
Flutter with Flair Inc. processes orders within 1-2 business days. Orders are shipped and delivered to a valid address on business days only (Monday through Friday, excluding major holidays).
Order total amount is in CAD dollars, and international customers may have to pay exchange rate difference.
SHIPPING AND HANDLING
Shipping within Canada:
Multiple options available for shipping within Canada via Canada Post. We also offer flat rate shipping if the Canada Post rate isn't suitable.
Free shipping option is not available for Preempt products because these are heavy and fragile products. These products are only available in select provinces in Canada.
Flat Rate Options:
$15 Standard Shipping (2-7 Business Days)
$25 Express Shipping (1-2 Business Days)
GTA Local Pick-Ups (NO WALK-INS ALLOWED):
Please note that all orders must be placed online. No cash payments are allowed.
Store Pick-ups are available between 9 am - 9 pm between Monday - Sunday.
Store Pick Up Location: 35 McKnight Drive, Scarborough, Ontario.
Text 647-782-8746 to schedule your pick up.
We do our best to process the orders within hours, however our store policy is 1-2 business days so please be considerate of that.
Shipping within USA:
$15 Standard Shipping (3-7 Business Days)
$25 Express Shipping (1-2 Business Days)
Shipping to Rest of the World:
Rest of the World: $50 (5-10 Business Days)
We also offer FREE SHIPPING on orders over $200 to addresses in Canada, in the continental US and orders over $300 to the rest of the world.
You are responsible for verifying the shipping address and may be charged in case of invalid address costs.
Customers have up to a maximum of 90 days from the date the order was made to claim their package as lost in order to receive any sort of compensation regarding their order.
TRACKING AND DELIVERY CONFIRMATION
We do our best to give you the most accurate delivery time for your packages. For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information included in your shipping confirmation email.
Flutter with Flair Inc. is not responsible for lost or stolen packages, so please track your package and try to be as available as possible when your order is supposed to arrive.
It is the Purchaser's responsibility to provide complete and accurate address and contact information. Please ensure you have items delivered to a location where you will be able to receive it.
Note: estimated delivery dates apply to in-stock items only and may not be available depending on shipment details. Delivery of out-of-stock items is subject to availability.
We make every effort to try and ensure that all of the merchandise we feature is in stock. In the event that an item becomes out of stock after your order is submitted, we will ship the rest of the items in your order and send you an email indicating that one of your selected items is out of stock. You will be fully refunded for the out of stock item. We will not ship the item when it is back in stock, as we do not have a backorder system.
Please inspect all packages immediately upon delivery. If you believe that the item in question is damaged during transit, please notify us via email within twenty-four (24) hours of receipt of the product. It may be necessary for us to contact the courier company for damage inspection and open a claim. All original packing materials must be kept for claim purposes. In all cases the damaged merchandise must be returned along with packaging materials. Flutter with Flair Inc. reserves the right to either replace the item or offer an in-store credit towards other products. No return will be accepted without prior authorization from customer service.
CANCELLING AN ORDER
All orders can be cancelled without penalty up until it has been packaged - once packaged a 15% re-stocking fee applies.
If you would like to cancel or change an order that you've just placed, please email us at firstname.lastname@example.org as soon as possible. We will try to accommodate your request; however, orders for items that have already been processed or shipped cannot be cancelled or retrieved.
We want you to be satisfied with your purchase. If in the unlikely event there is a manufacturer defect or any other quality concerns beyond the customer's control, please notify Flutter with Flair Inc. by email within 7 days of receipt of your products to start your return or exchange process. We urge you to open your package and look at it when you receive it. All returns must be requested within 7 days of receiving your package, otherwise the sale is FINAL and nonrefundable.
Please note that due to health and sanitary regulations and to protect your client’s eyes, Flutter with Flair Inc. cannot accept returns on any opened packaging. All items need to be returned within 14 days of receipt. Shipping cost will not be refunded.
All returns will be managed on a case by case basis. All returns must be unopened and in the original packaging. All returns must have prior authorization to be refunded or exchanged. Once your item has been inspected, you will be refunded for the returned items on the same method of payment you purchased the order with. If the original method of payment is unavailable, a merchandise credit will be issued.
Please note that returns and exchanges will be processed within two weeks from the time that the items are received at the warehouse.
To start the return or exchange process, please email us at email@example.com and reference your order number and reason for return/exchange.
Important: when mailing your returns to Flutter with Flair Inc. please ensure you include your name, business name, e-mail address, contact number and reason for returning.
If a shipment is returned due to entering an incorrect address (not including a building or suite number) or an oversight on the purchaser's behalf (errors in the product(s) selected), shipping & handling fees will apply. In the event that a return is a result of our error, we will pay the return shipping fee. Once the item(s) are returned, please allow twenty-four (24) hours for re-processing.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
No credits, refunds or exchanges allowed.